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We support thousands of customers large and small helping each to achieve encoding nirvana. Whether you have high-volume and live support requirements or a small one-time project, we have an encoding service plan for you. You can change your mind at anytime. Just want to give us a try? Go for the free encoding plan (no credit card required). Happy encoding!

	Free	Basic	Plus	Max	Clive
pricing Charged on a monthly basis	$0	$19	$49	$299	$799
included GB We calculate the "included GBs" as the size of your source files plus the size of your total output files. If you use more than your selected plan's included GBs, you will be charged a per-GB fee of $2.50 / GB up to 100GBs, $2.00 / GB up to 1TB, and $1.80 / GB thereafter.	1GB	5GB	10GB	75GB	375GB
maximum queue After your video has been downloaded by our system this is the maximum time your video will wait before beginning the encoding process.	60m	30m	10m	4m	4m
max requests/second This is the maximum amount of API requests your account will be limited to per second. If you exceed this limit our system will return a '421 Request rate over limit' error message.	1	1	3	10	15
support Premium support includes a dedicated technical account manager, API integration assistance and guaranteed 2 hours response time to inquires. This level of support is designed for client's whose, business, services, or software depends on the encoding.com infrastructure. Phone/email access to our helpful technical support staff via phone or email between the hours of 8AM and 6PM MST Great for folks who are new to encoding and are likely to have questions about getting set up and configuring encoding settings. Self service or the do-it-your-selfer who will never ask for directions. Everything you need to get up and running with our platform Access to our robust knowledge base, help screens and API documentation is more than sufficient for some users.	online	email	phone	premium	platinum
vid.ly Vid.ly is a universal video service delivered within a single short url and embed code. The vid.ly service seamlessly integrates a HTML5 video player, Flash video player, transcoding, storage, delivery, and device detection. Additional fees apply to vid.ly usage. See price table for more details.	•	yes	yes	yes	yes
extras Please see below	•	•