General Questions and Billing

Take these simple steps to update your credit card securely with Encoding.com's Customer Area:

+ Login to https://www.encoding.com/login

+ Select 'Billing'

+ Select either 'Edit' or 'Replace' for your credit card information

+ Save when done!

That's it, you're ready to roll!

Have you gone over on your monthly account? No worries, here's how we'll charge you for that:

0-100GB: $2.50/GB
101-1000GB: $2.00/GB
over 1000GB: $1.80/GB

Of course you can always switch your plan, but please note that the monthly accounts are essentially prepay, as you'll be paying in advance for the month's encoding, so when you switch your account, the overages will still exist.

If you're viewing times in Encoding Queue in our login area, note that the times are displayed in the Central US time zone.

Need a status update? No problem: http://status.encoding.com/

We do our best to keep the masses informed. If something seems awry, please let us know via the Helpdesk.

Encoding.com and Vid.ly may appear as similar, but there are vast differences. Follow along below, or feel free to chat up sales[at]encoding[dot]com for any questions!

The Encoding.com service works is as follows:

- Store your source videos on S3 / Rackspace or FTP site
- Decide your integration method, whether it be API or watch folder. Here, you must be the maestro and pick your encoding settings
- Deliver videos back to your S3 / Rackspace or FTP site.
- Encoding.com charges based on bandwidth I/O. So that would be source in + encodes out = total bandwidth used.

Vid.ly works very much in the same manner, except the following differences:

-  Store your source videos on S3 / Rackspace or FTP site
-  Use our API integration, as UI for Vid.ly has not been rolled out yet. With Vid.ly, we configure all the settings for you.
-  Receive the Vid.ly URL back. Watch it anywhere!
-  We do the hosting for you and charge based on # of Vid.ly URLs + storage + views.

Well, sounds like you're new to the platform, right?

Your objectives are to encode a video and deliver it someplace.

Here's where to start:

Beginner:

Most folks log into the UI @ http://www.encoding.com and select 'Add Media' from the list of choices on the left in order to test drive the system. Run through this a couple times, as adding media one a time is a great way to get started with the platform. Try adding a few tasks to your source media for multiple outputs.  Make sure to take a peek at the Encoding Queue, as you'll have to manually select files you add via 'Add Media' to process manually. Want to skip this step? Set up a watch folder and automagically content will be pulled from your source location and processed. 

Intermediate:

Setting up a watch folder on Amazon S3, Rackspace or your local FTP site is easy. Log into the UI, select 'Watch Folder' from the list on the left and select 'Add New.' Configure the URLs to hit your source location, deliver to your preferred destination, add a notify, then add a few tasks to the folder. If you have any questions on configuring FTP, S3 or Rackspace URLs, then make sure to check out the following article: http://www.encoding.com/how_can_i_specify_where_my_source_media_is_located

Advanced:

Wanna jump in with both feet and utilize Encoding.com's powerful API to submit your content to our platform?

Find all the resources you need here:

http://www.encoding.com/api/

http://www.encoding.com/api/category/category/complete_api_documentation

+ Login to the customer area @ http://www.encoding.com/loginhttp://www.encoding.com/login

+ Browse to the Encoding Queue

+ Select the files in which you want to remove from your queue, mark the checkbox to the items you wish to delete.

+ Click delete at the top of the column.

Note that deleting the encodes will remove the source media and encoded files that are stored on Encoding.com's platform. This will be the case if you have not designated a destination location during your initial task request.

The MediaID refers to the 7 digit number that corresponds with the entire encoding request that you have made to the platform. This applies for the API, watch folder and single Add Media actions. If you were to submit an encoding request / query that contains several formats, each of those formats is issued a TaskID. It's very important to note the difference between the two. Via our Support portal, you will be asked to provide the MediaID so that we can troubleshoot the entire request, even though one TaskID has failed. 

You've encoded your file and now would like to save a copy, right? In your original request, if you didn't specify a destination URL, S3 / Rackspace / FTP, Encoding.com will store your videos free of charge for 15 days on our servers. Please note, the limit for this storage is 100 GB and your files will be deleted after 15 days.  You can easily download your encoded files by logging into http://www.encoding.com/login --> Selecting 'Encoding Queue' and browsing to the file you wish to download. Expand the task and right click on 'Download.' Your encoded file will now be saved locally. 

When you begin using the Encoding.com Desktop Application or the API, you'll need to locate your API key to access the platform. A unique API key will be generated and assigned to your used ID upon successful creation of your Encoding.com user account. Please protect your key, as this key is a safeguard that we employ to restrict access to your user account. If for any reason, you suspect someone is using your account, you may regenerate your key. Directions follow below.

To locate your API key, login to the customer area @ http://www.encoding.com/login. Select 'My Account' from the list on the left. Within that page, you'll see a 33 digit key, containing both letters and numbers. Copy this locally, as well as your 4 digit user ID, as you'll need to plug this into the Desktop Application to get started. If you're a developer, you're all ready to start sending XMLs via API to Encoding.com. To regenerate your API key at any time, select 'Regenerate' and new unique key will be created for your account, which will end all previous access to the platform with the pre-existing key.

+ To add the user ID and key to the Desktop Application, please open the app, then and select 'Preferences' from the menu at the top. Plug in your user ID and your API key. That's it. You're ready to encode.

Big thanks to John McIlwain from Alum Rock Software for building this nifty iPhone/iPad app for monitoring your encoding.com queue on the go.  Simply download and install the FREE app on your iOS device, plug in your API user ID and API key and take your encoding queue with you. Compatible with iPhone, iPod Touch, and iPad version 4.2 or later.

Interested in seeing how Encoding.com stacks up against the competition?

Check out our product comparison page:

http://www.encoding.com/features/compare

Currently, Encoding.com's file size is non existent.  With the current limitation of Amazon S3's single source files @ 5 TB, the possibilites are limitless. Here's a the only caveat:

+ Amazon S3 only allows files up to 5 GB to be loaded through their UI. Check out Amazon's link here for current info on their Multipart tool, which allows much larger uloads. To enable this feature through Amazon, log into your console, select a bucket in which you want to upload the file to in the console. Select 'Upload' under 'Actions.'  Select 'Enable Enhanced Uploader (Beta) in the UI.  Make sure to verify that you have the correct version of Java running as noted in the UI. That's it, you're ready to use Amazon S3's interface to upload large files.

Want your size XXL files to encode quickly? Turn on turbo for lightening quick encodes of your content.

An Encoding Task includes encoding format and parameters (size, bitrate, etc.), and optionally a destination URL for the encoded result. So, one encoded media output corresponds to one Encoding Task. You can create several Encoding Tasks for each source media.

As video producers in the web publishing, film, and broadcast industries look to maximize revenues for each video, it is imperative that they make their videos available in as many popular formats as possible across the various internet-connected devices.  To do this, they must convert, or transcode, video from its source recorded format to widely adopted consumer formats such as Flash, Quicktime and Silverlight.  Other controllable parameters during the video conversion process include codecs, container formats, bitrates, frame rates, and size.

This feature allows you to combine several video files to one file.

 You can use it via User Interface, or via API.

 User Interface

 To use this feature via user interface, you have to add several video sources in "Add Media" section. And they would automatically combined to one file (in sequential order) during the encoding process.

 API

 To combine several video sources to one file, you should use several <source> elements in your XML request.

 For example:

<?xml version="1.0"?>
<query>
<!-- Main fields -->
    <userid>[UserID]</userid><br>
    <userkey>[UserKey]</userkey>
    <action>[Action]</action>
    <mediaid>[MediaID]</mediaid>
    <source>[SourceFile]</source>
    <source>[SourceFile1]</source> <!-- if multiple SourceFile added, they will be concatenated -->
    ...
    <source>[SourceFileN]</source>
    <format>
      [FormatFields]
    </format>
</query>

Whether you're new to Encoding.com or a seasoned compressionist, there might be a time you want to reach out for help. Support comes in many forms at Encoding.com. There's a multitude of ways to connect with us, whether you prefer email, chat or the phone. We're reachable 8am to 6pm, Mountain Standard Time.

Support varies based on the plan you have currently selected. Choose your support avenue:
+ Log into your account @ http://www.encoding.com/login --> Select 'Contact Support' on the left side of the screen.
+ Call us on the main support line @ 1-800-513-1740
+ Drop us a line via live chat from anywhere on the main page. We'll reach out and answer your questions quickly, or start a ticket.

Need help with a billing question, email billing[at]encoding.com directly to get quick answers to questions about invoices or payments.

Don't forget our self-serve options:
+ Reference our FAQ @ http://help.encoding.com for answers to common questions.
+ View our API documentation http://www.encoding.com/api

Tips:
+ Add as much info as possible in order to speed the triage process
+ Don't forget to add in MediaIDs!

TIFF is an image file format widely used by graphic designers, the publishing industry and photographers worldwide. Use Encoding.com’s platform and TIFF converter to easily convert .jpg, .gif or .png files to .tiff files. Acceptable as an input format as well! Control the size, quality and much more.

TIFF is an image file format widely used by graphic designers, the publishing industry and photographers worldwide. Use Encoding.com’s platform and TIFF converter to easily convert .jpg, .gif or .png files to .tiff files. Acceptable as an input format as well! Control the size, quality and much more.

Encoding.com makes TIFF image compression fast and easy. Contact us today to learn more about our audio encoding and image conversion services.

Video transcoding has never been easier. Use Encoding.com’s platform to choose the codec you’d like to convert to, upload your source, and you’re done! Your reformatted video will be delivered back to you, at the location of your choice.

Transcoding is the art of converting one file format to another.

Encoding.com Makes Digital Video Transcoding Easy

With Encoding.com’s powerful platform, digital video transcoding is easy. You can swiftly convert one media format to another, using our web interface, powerful API or desktop application. Need to do iPhone/iPad encoding and transcoding? No problem at all! Learn more about all of the features that our robust encoding platform offers, or contact us now for a free consultation.

Look no further for your online video codec converter solution. Encoding.com offers up a service that is unmatched in its efforts to make working with video codecs a snap.

Encode and decode seamlessly and leave all the hard stuff to us. Video codec compression has never been faster or easier. Simply add your source videos to our cloud-enabled platform via our Web UI, API or Desktop Application, select a codec, a delivery destination (or three!) and you’re done. No servers to manage, no software to update. Encode seamlessly.

Our cloud-based online codec converter is completely scalable and incredibly easy to use. Contact us today to learn more about our packages and service plans.

WMV Transcoding from Encoding.com

With our web uploader, using our WMV compression software is fast and easy. You can push individual files directly to our encoding platform from your local disk, FTP, S3 or Rackspace location. Alternately, you can select a watch folder on your FTP, S3 or Rackspace location to be polled at the time interval of your choice to encode files. Select “Encoding Options” and select “Add Task.” Use the pulldown menu to select WMV. That’s it! You’re ready to use Encoding.com’s platform to compress your videos.

WMV transcoding is one of many online conversions available through Encoding.com. Windows Media Video, or WMV, is Microsoft’s family of video codecs including WMV 7, WMV 8, and WMV 9. It can handle anything from low resolution video for dial-up Internet users to HDTV. The latest generation of WMV, based on the WMV 9 codec, has been standardized and approved as a new and more open codec known as VC-1. While all versions of WMV support variable bit rate, average bit rate, and constant bit rate, WMV 9 introduced several important features including native support for interlaced video, non-square pixels, and frame interpolation.

Try one of our free plans today!

Encoding.com’s powerful platform allows you to push your workload onto our shoulders. With our video conversion service, you can upload videos to our cloud platform via our web UI, API or Desktop Application and seamlessly tackle your encoding workload.

Our cloud video conversion software and services can vastly improve your website or your business. Add in our powerful watchfolder capabilities via S3, FTP and Rackspace and you have yourself a well rounded service, capable of anything!

Rackspace’s cloud files represents a failure-proof storage solution that scales to meet your needs, effortlessly. We offer cloud video encoding solutions that are unmatched in the industry. Integrate Rackspace’s Cloud Files and Encoding.com’s powerful processing platform to extend your workflow to infinite possibilities.

Need to monitor a container on a daily basis for new content, or just upload one video at a time? Struggling with cloud video transcoding? No problem. Check out this easy how-to guide on how to use these powerful cloud computing and storage solutions to your advantage.

Use Encoding.com’s platform and online PNG converterto easily convert .jpg, .gif or .tiff files to .png files. Acceptable as an input format as well!

Encoding.com has cloud-based software that makes PNG image compression fast and easy. Control the size, quality and much more. PNG is a bitmapped image file format widely used for transferring images on the web.

Our cloud-based PNG encoder will improve your website and your workflow. Contact us today to learn more about our audio encoding and image conversion services.

Find On2 VP6 Video Codecs

Use Encoding.com’s powerful encoding engine to easily convert your video files to On2 VP6 based Flash. Upload videos to our platform from S3, FTP, Rackspace or your local storage and effortlessly have them converted and delivered back to S3, FTP or Rackspace.

Need to encode many files daily? Deliver to multiple locations? Need On2 VP6 video codecs? Designate a watch folder on any of our supported locations, use our “VP6” encoding output option.

Perform On2 VP6 Video Encoding

On2 VP6 video encoding has never been easier. Encoding.com has online encoding and conversion software that is entirely scalable and easy to use.

Online MPG Converter

Encoding.com accepts many types of files from the .mpg family. Use our web interface, powerful API or desktop application, access our MPG encoder to create or encode the flavor of .mpg of your liking. MPEG is a large set of standards for encoding video and audio, for use in transport or locally. Encoding.com’s online MPG converter is fast and easy to use. Check out our up to the minute list of supported file formats for more information.

MPEG Video Compression

Encoding.com supports a host of file formats within many video containers. Learn more about our easy-to-use MPEG encoder or check out our up to the minute list of other supported file formats . Within MPEG-4 standards are two very popular formats utilized for broadband video delivery: H.264 and MP4. VP6 is a proprietary video codec developed by On2 Technologies and is supported by Adobe Flash, Flash Video and JavaFX media files. It was widely adopted prior to the emergence of the H.264 codec, and is used primarily for Internet video and Flash video files. VP6 supports multi-pass encoding, constant or variable data rates, and advanced error recovery; and can be used to encode high resolution video, including 1920x1080 HD video streams.

Through our web uploader, MPEG video compression and MPEG transcoding have never been easier. You can push individual files directly to our encoding platform from your local disk, FTP, S3 or Rackspace location. Alternately, you can select a watch folder on your FTP, S3 or Rackspace location to be polled at the time interval of your choice to encode files. Select “Encoding Options” and select “Add Task.” Use the pulldown menu to select the flavor of mpeg that you need. That’s it! You’re ready to use Encoding.com’s platform to compress your videos.

Encoding.com: Scalable Online MPEG Transcoding Software

We offer our users a simple and scalable online MPEG transcoding solution. MPEG video generally refers to a set of standards and methods for compressing audio and video data. The most important and widely used standards include MPEG-2, an older format currently used by over-the-air digital television providers (digital cable, satellite) and MPEG-4, which includes additional features for digital rights management and support of higher-efficiency standards used by streaming media, HD DVD and Blu-Ray. MPEG-4 supports interactivity and has the ability to crunch massive video files into pieces small enough to send over mobile networks. Try one of our free plans today!

Use Encoding.com’s powerful encoding engine and online MOV converter to easily convert your video files to .mov. Upload videos to our platform from S3, FTP, Rackspace or your local storage and effortlessly have them converted and delivered back to S3, FTP or Rackspace.

MOV Encoder

Need to encode many files to .mov daily? Need to deliver to multiple locations? Our MOV encoder is the answer. Designate a watch folder on any of our supported locations and add multiple destinations with ease. Encoding to .mov has never been easier.

Encoding.com: MOV Conversion Software

File conversions are fast and easy with our MOV conversion software. We offer several packages for our cloud-based encoding system. Contact us today to learn more.

HTTP Live Streaming allows streaming of files from the internet to specific devices. Encoding.com’s iPhone video encoding platform produces files that are chunked into many short streams. From there, you can choose many bit rates in order to adapt to the environment in which the stream is played. This allows the viewing environment to adapt to the correct data rate.

iPhone HTTP Live Streaming

Imagine a one-click setting for iPhone HTTP live streaming. We have it and an array of other cloud-based transcoding solutions. Contact us today for more information.

Encoding.com: Cloud-Based HD Encoding Software

Yes, we do! With HD’s takeover, the demand has never been higher to deliver the best possible content to your audience. Proper HD encoding is a big part of that process. Whether you’re broadcasting, downloading or turning out locally available content, use Encoding.com’s platform to create stunning HD files that meet the aesthetic needs of your project.

With our HD encoding software, simply choose the HD codec you’d like to convert to, define a watchfolder or upload your source, and you’re done! Your reformatted video will be delivered back to you, at the location of your choice.

HD Transcoding and Compression

With Encoding.com’s powerful platform, you can swiftly up-convert SD to HD, or reformat HD media, using our web interface, powerful API or desktop application. We also have HD transcoding and compression solutions that are scalable and easy to use.

Find Codecs for HD Videos

Yes you can! We are your HD codec solution. Use Encoding.com’s powerful encoding engine to easily create stunning HD content. Upload videos to our platform from S3, FTP, Rackspace or local storage and effortlessly have them encoded for playback in the HD environment of your choice. Need to create HD content daily and find codecs for HD videos? Deliver to multiple locations? Designate a watch folder on any of our supported locations and add multiple destinations with ease. Encoding to HD has never been easier.

Use Encoding.com’s powerful encoding engine to easily convert video files to the format of your choosing. Upload videos to our platform from S3, FTP, Rackspace or your local storage and effortlessly have them converted and delivered back to S3, FTP or Rackspace.

Encoding.com has software to convert video files that is reliable and easy to use. Need to encode many files daily? Deliver to multiple locations? Designate a watch folder on any of our supported locations, add multiple destinations with ease. Encoding has never been easier.

Encoding.com offers proven S3 video integration solutions. Amazon Web Services (AWS) comprises a series of remote computing/web services that make your life easier. Infinitely scalable and use AWS with Encoding.com to create a workflow with storage locations and services accessed via HTTP.

Use Encoding.com for all of your cloudfront streaming needs. Amazon’s S3 Interface can be used seamlessly with Encoding.com’s compression platform for usage as either as source or destination.

In our system, you can use Paypal to pay for invoices in two ways:

1) When you first sign up for an account, you can use Paypal to pay for a pre-pay plan.
2) You can also use Paypal to pay directly through your Freshbooks login screen for an individual invoice. Please note that you cannot use Paypal for recurring payments.

The MediaID is a unique 7 digit number generated by Encoding.com that allows users to track jobs by incremental number. When you submit a job via XML, or via our WebUI, you'll receive a MediaID when you submit your job. Via XML, you'll receive this back as a post. Using our webUI, you'll receive this as an email that you state in the notify field.  Also in your encoding queue via our webUI you can view your MediaIDs.  Please note that this is not a number that is generated on the user end. 

At any time you can choose to upgrade, downgrade or switch to pre-paid. Here's how:

1) Log into your account via https://www.encoding.com/login

2) Go to 'My account'

3) Next to the account type, select 'Change'

4) You'll be given the option to downgrade or upgrade, or change to a pre-paid plan.  Choose wisely!

5) Ensure to hit 'Save' - That's it, you're done.

While in this user interface, you can also regenerate API keys and change passwords, contact information, etc. Have a look around here, as it's the master control panel for your account.

1) Login to the Encoding.com Client Interface www.encoding.com/login.
2) Visit the My Account page and retrieve your User ID and API User Key
3) Open Encoding.com Desktop and select Preferences from the menu
4) Enter your User ID and API User Key in the Account section

1) Open the Encoding.com Desktop application on your computer. Ensure that you have your Encoding.com User ID and API Key added to the preferences section.
2) Click Add Media or drag and drop a source video from your computer's hard drive.
3) Click Add Task to add one of our encoding presets or choose to create your own preset by editing and saving one of ours.
4) Click the Upload or Proceed button to begin the upload and encoding process.

You can also watch the video tutorial of this process
 

You have 1 GB of Encoding.com bandwidth in order to evaluate or fully utilize our platform. If you reach the limit of 1 GB, you will not be allowed to perform any more encodes until your usage resets for the following month. (Hint: think cell phone minutes!) If you wish to do more encoding, you will need to upgrade your account by entering a credit card. Log into your account, select the plan, enter your billing details and POOF! you're done.  You may cancel your account any time.

We are often asked this question and there is no simple answer because the time required to encode a video file is directly related to the quality of the video file and your specific encoding settings. A HD 1280x720 video file at a bitrate of 6000 kbps will take significantly longer than a 640x320 video file at a bitrate of 500kbps. That being said it is important to note that we have built our system to prioritize each video project submitted by a user to a new server so you can rest assured that your video files will never be in a queue behind other users waiting to encode. Interested in speeding up your encode times? Check out encoding.com's turbo function: http://www.encoding.com/turbo_encoding_explained

Encoding.com offers three different ways to encode your video. Chose the integration method that is most appropriate for your technical skills and needs. At a minimum you will need a video library hosted on a publicly available FTP / Rackspace or Amazon S3 storage account and a basic understanding of URL protocol.

Web Interface - Within our client interface we have tab called Media List. This tool will allow you to quickly and easily encode individual videos through your browser and it's a great way to test our system. Just follow the step by step instructions at the top of the Media List page.

Watch Folder - Also within our client interface, the Watch Folder allows you to specify an FTP / Rackspace or Amazon S3 directory for encoding.com to "watch" at any frequency for new videos. After each watch interval all new videos added to this folder will be processed using the encoding setting you selected. You can have as many watch folders as you like, making it possible to encode a large video library with little or no setup or integration work. Please see our collection of articles about the Watch Folder for more details.

XML API - Our most flexible and sophisticated integration method, the encoding.com XML API allows you to completely automate your encoding workflow and integrate our system seamlessly into your own video application using any common programming language. Custom file naming, multiple output formats and real time encoding status updates are just a few of the powerful features available via our API. Please see our API documentation for complete details.

Generally we accept all video files (.mov, .mp4, .m4v, .m2v, .avi, .mpg, .flv, .wmv, .mkv, .webm, .ogv, .mxf, .asf, .vob, .mts)

More details for our API are available at
http://www.encoding.com/api/doc/source_video_formats

Total encoding bandwith is the term for tracking user's usage of our encoding system. It is the sum of all of the source media sent into encoding.com and all of the encoded media sent out of encoding.com (video in + video out = total encoding bandwidth). For example, say a user would like to enocde a 1GB .mov video file into two files (e.g Flash 9 and our iPod preset). After the encoding process, the Flash file is compressed to 220 MB and the iPod file is compressed to 110MB. The total encoding bandwidth recorded in your account would be 1.33 GB (1GB + 220MB + 110MB = 1.330 GB).

While most of the encoding solutions on the market today are software packages that require server installation, configuration, and maintenance encoding.com is an encoding service in which we make a huge server farm and encoding software available in a "pay for only what you use" model. In our service you need to tell us three pieces of information for our system to encode your video files: Where are your source video files? (This can be a FTP, SFTP, HTTP, or Amazon S3 bucket) How do you want your videos encoded? (Chose any of our presets options or customize your own) Where do you want your encoded videos sent? (This can be a FTP, SFTP, Amazon S3, or your CDN account)

Other than a video to encode, an online location, such as an  FTP site / Rackspace Account / Amazon S3 account is pretty handy for storing your source video files. A similar online destination is ideal to send your encoded video files. No further technical knowledge is necessary to use our web interface or watch folder feature.  Our Desktop Application and web GUI are also prepared to accept files stored locally from your computer, though we advise online storage to circumvent any connectivity issues, whether it be wifi or computer performance.  If you would like to integrate your website or application with our API, you will need a basic understanding of XML and a programming language to make XML requests (PHP, Ruby, Cold Fusion, VBScript, or C#).

In order to best serve our loyal customers, we have implemented a feature request voting system. http://encoding.uservoice.com/forums/37967-general These features requests, as they gain votes, will help us on the encoding.com team prioritize fixes in the system. We hope here at encoding.com, taking this very hands on approach will help us maintain and grow the largest encoding service out there.

This depends on the type of error that has occurred.  If the error reported is during the upload process or because you are attempting to upload an unsupported format, there is no charge.  Otherwise, you will only be charged for the source video encoding bandwidth and not for the output files that have resulted in error.

Image conversion is charged separately than video encoding, here is the pricing table for image2image conversion If user converts 0-5000 output image tasks charge $0.03 per image If user converts 5000-25,000 output image tasks charge $0.02 per image If user converts over 25,000 output image tasks charge $0.01 per image The reason for the difference in pricing is that our video encoding pricing is based on the principal that processing time is related to source video size (GB). With image conversion the file sizes are extremely small and not related to processing time so we charge a fixed rate per image to cover our compute costs for the conversions. If you convert any images in a given month you will see a line item on a usage invoice we generate on the first of every month.

Video encoding is the process of converting digital video files from one format to another.  All of the videos we watch on our computers, tablets, mobile phones and set-top boxes must go through an encoding process to convert the original “source” video to be viewable on these devices.  Why?  Because different devices and browsers support different video formats.  This process can also be called “transcoding” or “video conversion.”

Digital video can exist in many different formats with specific variables such as containers (.MOV, .FLV, .MP4, .OGG, .WMV, WebM), codecs (H264, VP6, ProRes) and bitrates (in megabits or kilobits per second).  Different devices and browsers have different specifications involving these variables, and others.  With Encoding.com, you have full control across many variables to convert videos from one format to another.

If you're interested in using Encoding.com's platform to convert video files from your source content, there's a number of ways to achieve that using the options listed below:

+ Use our web UI, located @ http://www.encoding.com/login, to create a Watch Folder and turn an entire folder of source content into your desired output. Watch Folders can exist on Amazon S3, Rackspace CloudFiles or your own FTP site.

+ Upload a single media file using our 'Add Media' feature in the web UI. Select 'Add Task' and utilize our presets for popular output formats to convert your source content.  As with Watch Folders, 'Add Media' can download video from Amazon S3, Rackspace CloudFiles, FTP sites or your local drive / network.

+ Implement our powerful API to submit source content and create output files in a snap.  Complete API documentation here.

To cancel your account, please login to the client interface, click "My Account" from the left-hand navigation menu and click "cancel."