Encoding was not completed: error: Video codec is not supported

Although we support over 95% of the most common video codec and container variations, sometimes a file will return this error. We are always working to improve our support of video codecs, and if you have file that returns this error please submit a ticket to: helpdesk@encoding.com with the MediaID and we will let you know if there is anything we can do.

Known reasons for this error:

* Variable Frame Rate files. Please change the source file to have standard frame rates. *

* Windows Media Screen Codec (MSS2). *

* Apple ProRes LT Files *